Our Commitment to Responsible Gaming
13485 believes that online entertainment should be an enjoyable and controlled activity — not a source of stress or harm in your life. As a responsible platform, we take an active role in ensuring our users play in a healthy and informed way.
Our commitment goes beyond words — we provide practical tools that every registered user can use to manage their own gaming experience. We also ensure that responsible gaming information is readily accessible to all users in Malaysia at any time.
Responsible gaming means making conscious decisions about how, when, and how much you spend on gaming. It's not about eliminating fun — it's about maintaining a healthy balance between entertainment and the other aspects of your life.
Core Principles of Responsible Gaming
- Only play with money you can afford to lose
- Set time and spending limits before starting a session
- Don't chase losses with bigger bets
- Gaming is not a reliable source of income
- Stop playing when it stops being fun
Signs of Risky Gaming Behaviour
Catch it early before it becomes a bigger problem.
Early Warning Signs
- Feeling the need to play with increasingly larger amounts to get the same level of excitement
- Finding it hard to stop playing even when you had planned to
- Feeling restless or irritable when unable to play
- Using gaming as an escape from problems or negative feelings
- Lying to family members or friends about the time and money spent on gaming
Impact on Daily Life
- Neglecting work, family, or study responsibilities because of gaming
- Using money meant for essentials such as rent, food, or bills to make deposits
- Borrowing money or selling belongings to keep playing
- Relationships with family and friends affected by gaming habits
- Experiencing sleep issues, anxiety, or stress related to gaming
Remember: Recognising these signs in yourself is an important and courageous first step. If you identify with two or more of the above, we encourage you to make use of the self-control tools available on the 13485 platform or to seek professional help.
Self-Control Tools on the 13485 Platform
We offer several self-managed control options through your account settings. These tools are designed to give you full control over your gaming experience.
Set daily, weekly, or monthly deposit limits in MYR (RM) to keep your spending in check. Limits take effect immediately once set. To increase a limit, a waiting period applies to allow time for reconsideration.
If you feel you need a break from the platform, you can activate a cooling-off period of 24 hours, 7 days, or 30 days. During this time, you will not be able to log in or make any transactions on your 13485 account.
For those who need a firmer step, you can apply for self-exclusion through your account settings or by contacting customer support at 13485. Your account will be suspended for a minimum of six months or longer, depending on your needs.
Minor Protection
13485 takes the responsibility of protecting children and teenagers very seriously. Our platform is open only to users aged 18 and above. We carry out age verification during registration and reserve the right to request identity documents at any time.
For parents and guardians who share devices with your children, we recommend taking the following steps to prevent unintended access:
- Use a strong, unique password for your 13485 account and do not share it with anyone
- Log out of your account every time you finish using the platform
- Install parental control software on devices shared with children
- Do not save your login credentials automatically on shared devices
If you suspect that a minor has accessed the 13485 platform, please contact our customer support immediately at [email protected].
Maintaining a Healthy Life Balance
Online gaming should be a small part of a balanced life, not the main focus. 13485 encourages all users to maintain a healthy balance between gaming and their other responsibilities and enjoyments in life.
A few practical tips to help you maintain a healthy balance:
- Set a play time: Decide how long you'll play before starting a session, and stick to that time limit
- Don't play when you're emotional: Avoid playing when you are stressed, upset, or angry as it may affect your judgement
- Take regular breaks: Get up, stretch, and shift your focus to other activities
- Stay socially connected: Make sure quality time with family and friends isn't disrupted by gaming activity
- Track your spending: Review your transaction records regularly through the account history section on the 13485 platform
If you feel that gaming is starting to disrupt your life balance, that's a sign to take self-control measures or seek support from qualified professionals.
Seek Professional Help
If you or someone you care about needs help with gambling addiction, professional support is available in Malaysia. You don't have to face this alone.
- Speak with a qualified doctor or mental health counsellor
- Contact Talian Kasih 15999 — a national counselling service available 24 hours
- Seek support from groups or organisations that address addiction issues
Reaching out for help is a sign of strength, not weakness.
Play Smart at 13485
Our support is always here. If you have questions about self-control, account limits, or how to get help, visit the FAQ section or contact our customer support.