Information We Collect
When you register and use the 13485 platform, we collect certain categories of information to ensure our services run smoothly, securely, and in line with your needs as a user in Malaysia.
Account information: Your full name, phone number, email address, date of birth, and password provided during registration. This information is used to verify your identity and manage your account on the 13485 platform.
Payment information: Details of payment methods used, such as bank name, account number (partially masked), and transaction records in MYR. We do not directly store full card numbers or sensitive payment security information.
Device and browser information: Your IP address, device type, operating system, browser type, and screen resolution are collected automatically. This data helps us optimise how the platform displays on your device.
Usage data: Records of in-platform activity, including pages visited, games played, session duration, and account settings preferences. This data is used to improve service quality and identify any technical issues.
Categories of Data Collected
- Account & identity information
- Payment records in MYR
- Device & browser information
- Usage activity data
- Cookie & session tracking data
How Your Information Is Used
Your account information is used to process registration, verify logins, handle deposits and withdrawals in MYR, and provide you with relevant customer support. Without this information, we are unable to deliver 13485 services properly.
Device data and activity records are used to detect suspicious login attempts, prevent fraud, and ensure that only the legitimate account holder can access the platform. This safeguards both your funds and your personal information.
Aggregated usage data helps the 13485 technical team identify areas for improvement, optimise load speeds, and deliver a better experience — particularly for mobile users in Malaysia.
Your phone number or email address is used to send important account notifications, transaction confirmations, and platform policy updates. We do not send marketing communications without your consent.
Cookies & Tracking Technologies
13485 uses cookies and similar tracking technologies to enhance the user experience. Cookies are small data files stored on your device when you access our website or app.
We use several types of cookies. Session cookies used to maintain your login session while you are active — so you do not need to log in again each time you navigate between pages on the platform. These cookies are automatically deleted when you close your browser.
Preference cookies stores preferences such as your chosen language and display settings. Analytics cookies help us understand overall usage patterns without identifying you personally.
You can manage or disable cookies through your browser settings. Please note, however, that disabling certain cookies may affect the functionality of some parts of the 13485 platform.
Data Storage, Security & Sharing
Storage & Protection
All personal information collected by 13485 is stored on servers protected with 256-bit SSL encryption. Access to databases containing user information is restricted to authorised personnel only and is subject to strict access controls.
Your personal information will be retained for as long as your account remains active, and for any additional period required to meet applicable legal or regulatory obligations. Once the retention period ends, data will be deleted or anonymised in accordance with established procedures.
Third-Party Sharing
13485 does not sell, rent, or distribute users' personal information to third parties for marketing purposes. Information may be shared only in the following limited circumstances:
- Authorised payment providers for processing deposits and withdrawals in MYR
- Regulatory authorities or law enforcement agencies when required by court order
- Technical service providers bound by confidentiality agreements
In all of the above sharing scenarios, the information shared is kept to the minimum necessary and is subject to appropriate safeguards.
Data Security Summary
- Encryption
- 256-bit SSL for all data in transit
- Data Access
- Restricted to authorised personnel only
- Retention Period
- For the duration of active account + statutory period
- Sharing
- For payment and legal compliance purposes only
User Rights & How to Contact Us
You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our customer support email. We will process such requests within a reasonable timeframe.
If the personal information we hold about you is inaccurate or out of date, you have the right to request a correction. You may also update certain details directly through your account profile settings on the 13485 platform.
You may request account closure and deletion of your personal data. Such requests are subject to the condition that there are no outstanding account balances and no legal obligations that prevent deletion.
Policy Changes & How to Contact Us
13485 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or applicable legal requirements. Any material changes will be communicated via an in-platform notice or email to registered users. The date of the most recent update will always be displayed at the top of this page.
For any enquiries regarding this Privacy Policy, or to submit a request relating to your rights as a user, please contact us:
- [email protected]
- Or visit FAQ section us
Your Privacy Is Protected at 13485
We are committed to protecting your personal information. If you have further questions, check our FAQ or register to start using the platform securely.